Privacy Policy

Last updated: May 2026

This Privacy Policy describes how KneeAgain ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from kneeagain.com (the "Site").

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including: web browser, IP address, time zone, cookies. We refer to this as "Device Information."

When you make a purchase, we collect: name, billing address, shipping address, payment information (credit card numbers, bank info), email address, phone number. We refer to this as "Order Information."

2. How We Use Your Information

We use Order Information to: fulfill orders, communicate with you, screen for potential fraud, and provide you with information or advertising relating to our products.

We use Device Information to: improve and optimize our Site.

3. Sharing Your Information

We share your information with Shopify (powering our online store), payment processors (Stripe, PayPal), shipping carriers (USPS, UPS, FedEx), and analytics providers (Google Analytics, Meta).

4. Your Rights

If you are a California or EU resident, you have the right to access, correct, or delete the personal information we hold about you. Contact us at info@kneeagain.com.

5. Data Retention

We retain your Order Information for our records unless and until you ask us to delete it.

6. Changes

We may update this Privacy Policy from time to time to reflect changes to our practices.

7. Contact

For questions about this Privacy Policy, contact us at info@kneeagain.com.